Blog

At the end of last year, we made 10 predictions for 2017 for the telecoms, technology, and digital media sector. In this article, we assess our predictions against industry news from the last six ...

Wide Open West Inc., a.k.a. WOW! Internet, recently filed for an IPO with the US Security Exchange Commission. In this blog post, Micah Sachs analyzes its S-1 and draws out key insights into the US ...

Service provider sales teams generate a wealth of data as they search for prospects, close new deals, and engage with loyal customers.  Using an interactive sales tool, we highlight ways that a ...

The mid-market segment is poised for growth due to an expanding portfolio of managed IT, software and services. To ensure that this growth is sustainable, operators need to start focusing on ...

The next generation of wireless communications is on the horizon, and the telecoms world is waiting to see exactly at which frequencies 5G will be implemented. Despite some unknowns and technological ...

In this article, we outline what is needed for an advanced analytics program to succeed and keep a service provider on top of the competition well into the future. 

The concept of bikesharing has been around since the 1960s, but early iterations struggled from problems including theft, vandalism, and clunky payment. The recent rise of the Internet of Things ...

Every customer provides a wealth of information and as a result, many opportunities for the service provider to improve their experience and extend their customer lifetime value. In this article, we ...

Having a flexible analytics platform is key to continuously evolve your offer to changing customer needs and dynamics. In this article, we discuss product recommendation engines and how to implement ...

Once you've harnessed your data and set up performance metrics, what can you do to take your analytics to the next level? In this article, we look at three examples of trends service providers can ...