Blog

Early-life churn often accounts for ten to fifteen percent of all customer losses – we look at the reasons why customers leave and how service providers can address the underlying drivers. 

How business self-reflection aids in aligning long-term strategic priorities with continual business development for product-driven businesses.

Streaming video on demand and Pay TV players are looking across the fence and deploying strategies that mimic the other's traditional business and operational models. In this article, we consider ...

At the end of last year, we made 10 predictions for 2017 for the telecoms, technology, and digital media sector. In this article, we assess our predictions against industry news from the last six ...

Wide Open West Inc., a.k.a. WOW! Internet, recently filed for an IPO with the US Security Exchange Commission. In this blog post, Micah Sachs analyzes its S-1 and draws out key insights into the US ...

Service provider sales teams generate a wealth of data as they search for prospects, close new deals, and engage with loyal customers.  Using an interactive sales tool, we highlight ways that a ...

The mid-market segment is poised for growth due to an expanding portfolio of managed IT, software and services. To ensure that this growth is sustainable, operators need to start focusing on ...

The next generation of wireless communications is on the horizon, and the telecoms world is waiting to see exactly at which frequencies 5G will be implemented. Despite some unknowns and technological ...

In this article, we outline what is needed for an advanced analytics program to succeed and keep a service provider on top of the competition well into the future. 

The concept of bikesharing has been around since the 1960s, but early iterations struggled from problems including theft, vandalism, and clunky payment. The recent rise of the Internet of Things ...