Blog

Service provider sales teams generate a wealth of data as they search for prospects, close new deals, and engage with loyal customers.  Using an interactive sales tool, we highlight ways that a ...

The mid-market segment is poised for growth due to an expanding portfolio of managed IT, software and services. To ensure that this growth is sustainable, operators need to start focusing on ...

The next generation of wireless communications is on the horizon, and the telecoms world is waiting to see exactly at which frequencies 5G will be implemented. Despite some unknowns and technological ...

In this article, we outline what is needed for an advanced analytics program to succeed and keep a service provider on top of the competition well into the future. 

The concept of bikesharing has been around since the 1960s, but early iterations struggled from problems including theft, vandalism, and clunky payment. The recent rise of the Internet of Things ...

Every customer provides a wealth of information and as a result, many opportunities for the service provider to improve their experience and extend their customer lifetime value. In this article, we ...

Having a flexible analytics platform is key to continuously evolve your offer to changing customer needs and dynamics. In this article, we discuss product recommendation engines and how to implement ...

Once you've harnessed your data and set up performance metrics, what can you do to take your analytics to the next level? In this article, we look at three examples of trends service providers can ...

How many customers are lost simply because they were sold the wrong package? In this article, we look at three metrics used in advanced sales analytics and how each helps service providers serve the ...

Since our last insight on SD-WAN strategy for telecom providers, many top tier service providers have launched SD-WAN products and are positioning their offers in the marketplace to grow sales across ...